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Pawtucket Housing Authority
The Pawtucket Housing Authority (PHA) mission is to provide
safe, decent and affordable housing … and empower the
people in the community they serve. The PHA services and
enriches the lives of nearly 2,000 residents and understands
that it is only through technology that they are able to
accomplish their mission. The PHA also chose to leverage
Landon Technology Group as its technology partner.
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Safety is a key part of the PHA mission. To ensure the safety
of its residents, the PHA security personnel consulted with
Landon Technology Group in the selection and implementation
of a sophisticated surveillance system. The system gives security
personnel a bird's eye view of the multiple properties that
they manage. The system utilizes wireless protocol to communicate
between buildings, giving PHA security a highly available,
real time access solution.
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Operational excellence has distinguished PHA amongst its
peers and is responsible for providing improved service levels
to its residents. Previously, PHA struggled with a proprietary
phone system which was incapable of seamlessly transferring
calls to other facilities. Callers could not return to their
original call destination and therefore would be required
to redial. These redialed calls then had to be routed again
incurring additional phone expenses.
PHA substantially improved its operational excellence and
reduced the cost to serve its residents by leveraging a sophisticated
technology; voice over IP (Internet Protocol). PHA was able
to remove the older proprietary phone system and leverage
its existing computer network. This change substantially reduced
monthly phone expenses and enhanced the effectiveness of managing
calls coming in to the residents. Fewer complaints translated
quickly to happier PHA employees and residents.
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Empowering the lives of its resident's is
a priority goal for PHA and means providing them with timely
and accurate information in a convenient way; convenient for
the PHA employees to disseminate and convenient for the PHA
residents to access.
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PHA and Landon Technology Group collaborated on a low cost
solution to disseminate resident information and communications
quickly and efficiently. They redeployed unused PC's and flat
screens and converted them into community Kiosks which are
easy for the PHA staff to maintain. The team then designed
a web page that scrolled information vertically in a continuous
manner, making the process of distributing information timely
and accessible at any time. A KIOSK was installed on each
floor of every building so all the residents have convenient
access to information that is important to their lives.
At Landon we transform the way you live
and work.
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